Return and Refunds

At MANEKIN, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

Returns

We accept returns within 15 days of delivery for eligible items.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Due to hygiene and safety reasons, we cannot accept returns on:

  • Opened or used skincare products.
  • Products that have been damaged due to misuse.
  • Gift cards or promotional items.

    Damaged or Incorrect Orders

    If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@manekinskincare.com.

    To help us resolve the issue quickly, please include:

    • Your order number
    • A description of the issue
    • Clear photos of the product and packaging

    We will review your claim and, if approved, provide a replacement or refund at no additional cost.

    How to Start a Return

    To initiate a return, please contact our customer support team at support@manekinskincare.com with your order details.

    Once your return request is approved, we will provide instructions on how and where to send your package.

    Please do not return products without first contacting us, as unauthorized returns may not be accepted.

    Return Shipping Costs

    • Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
    • Original shipping charges are non-refundable unless the return is due to our error.

    We recommend using a trackable shipping service, as MANEKIN is not responsible for items lost during return transit.

    Refunds

    Once we receive and inspect your returned item, we will notify you of the status of your refund.

    If approved, your refund will be processed to your original method of payment within 5–10 business days. Processing times may vary depending on your bank or payment provider.

    Refunds may be denied if:

    • The product has been opened or used.
    • The item is not returned in its original condition.
    • The return request falls outside the return eligibility period.

    Exchanges

    We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

    If you need a replacement, please contact us and we will arrange an exchange where applicable.

    Non-Refundable Items

    The following items are not eligible for refunds or returns:

    • Opened skincare products
    • Gift cards
    • Promotional or complimentary items
    • Clearance or final sale items (where stated)

    Cancellations

    Orders may be canceled before they have been processed and shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

    Contact Us

    If you have any questions regarding returns or refunds, please contact us:

    MANEKIN Skincare
    Email: support@manekinskincare.com
    Website: www.manekinskincare.com

    Thank you for choosing MANEKIN. We are committed to providing premium skincare and grooming products designed for the modern man.